Support
We're here to help
Questions, something not working, or need a hand? Write to us:
A real person reads every message. We aim to reply within 2 business days.
When you write, it helps to tell us your phone model, whether it is an iPhone or Android, and what you were doing. Please don't include sensitive details about your loss in an email. We never need them to help you.
Common questions
I didn't get a reminder.
Check that notifications are on for Forget Me Not in your phone settings, that your phone isn't in Focus or Do Not Disturb, and that the Life Event's date and repeat setting are right. If it still doesn't arrive, email us.
I want to change or pause a reminder.
Open the Life Event and edit the date or repeat setting, or pause or remove the reminder. Removing a reminder does not delete what you saved.
How do I keep a notification from showing on my lock screen?
In your phone's settings, open Notifications, choose Forget Me Not, and turn off previews.
Does Forget Me Not send messages for me?
No. You review and send every message yourself.
I forgot my password or can't sign in.
Use "Forgot password" on the sign-in screen. If that doesn't work, email us and we'll help.
I have a question about my invite code or the waitlist.
Email us with the email address you used and we'll look into it.
How do I delete my account?
In the app, go to Settings and choose Delete account, or visit forgetmenotreminders.app/delete-account.
How is my information handled?
Read our Privacy Policy and Terms of Use.
If you're having a hard time
Forget Me Not is not medical or mental health care. If you are struggling, please reach out to your doctor or a local support service. If you are in crisis, call or text 988 (Canada and US) or your local emergency number.
Privacy requests
To ask for a copy of your information, a correction, or deletion, email info@forgetmenotreminders.app with the subject "Privacy request". We respond within 30 days.